February 2021 Historic Freeze

  • City water system remained operational during entire duration of freeze
  • Disaster averted: thanks to digital water metering, we were able to detect leaks from broken water pipes due to freeze, so crews could turn off water to homes – helping prevent more extensive water damage
  • Provided for 100% leak adjustment, waived $25 plumbing permit fees, suspended late fees and service disconnects for 3 months and used prior year’s winter average to calculate sewer rate
  • City staff distributed 850 cases of water to residents
  • Both the Police Department and the Fire Department increased staffing for additional call volume
  • 3,680,000 pounds of tree debris removed, chipped, and recycled from more than 20,000 households, public rights-of-way and parks
  • E-newsletter sent at least once per day for duration of storm to more than 32,000 subscribers, keeping our community informed and safe
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CAD calls received (weekly average = 1225)
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9-1-1 calls received (weekly average = 513)
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administrative calls (weekly average = 938)